BOOKINGS, TERMS OF PAYMENT, CANCELLATION, TOUR GUIDE GRATUITIES AND MORE ...
By booking a tour of Romania with Tours of Romania LLC in Bucharest 060932, Romania, 51 Uverturii Ave, License # R15118382, you are deemed to have accepted on behalf of everyone named in the booking these Booking Conditions
, which constitutes the entire agreement between you and Compass Travel Romania LLC., and your booking will be accepted by us on this basis. The following conditions are valid for all tours and services, operated through the websites and brand names of Compass Travel Romania LLC and Andrei Nicolau Miclea (Managing Partner), namely www.tours-of-romania.com and www.romaniatrips.com
1. Booking process
Booking a tour with Tours Of Romania LLC means you travel with a reputable tour operator with a very extensive, proven expertise. A booking is possible if made by either a client online or by the staff of Tours Of Romania LLC when a certain program and price have been agreed beforehand. In both cases an invoice is issued and sent for payment, which also represents the confirmation of Tours Of Romania LLC for the services, ordered by our clients. Any special requirements and medical problems should be reported by the client at the time of booking. After the full payment is received a set of documents will be sent over to the client, containing vouchers and other relevant information if needed. Please make sure all details inside are correct and contact us immediately should you notice incorrect or missing information.
2. Payments
Clients may be required to pay a non-refundable deposit of 10 percent of the price of the trip for their booking to be confirmed. If a reservation of flight ticket is needed we ask the full amount of the ticket to be paid as well at the time of the deposit payment. In the case of private tours, full payment can be paid a few days before the tour and also while in Romania. Bank charges should be shared between the client and Tours Of Romania LLC.
3. Booking alterations
Changes of the published prices by Tours OF Romania LLC before your booking confirmation shall not be treated as indecorousness from our side. Once published and/or agreed upon with the client (in case of a customized tour), the prices are guaranteed not to change and any possible cost increase will be absorbed by Compass Travel Romania LLC. If a client wants to do changes in the tour program it is necessary that these are advised as early as possible. However, later changes are also possible.
4. Cancellations by the client
All cancellations should be made in written to Tours Of Romania LLC The following cancellation charges, apply for cancellations made by clients: loss of deposit. For bookings where a flight ticket is included, the clients should pay the charges levied by the airline concerned. If a ground service provided by Tours Of Romania is omitted by a client (e.g. transfer, tour etc.) due to last-minute illness, flight cancellation etc. this is considered “no-show” and no refund will be made. The same rule applies if a client decides to leave the holiday before its end.
5. Cancellations by Tours Of Romania LLC
There is no such case as a cancellation by Tours Of Romania LLC
6. Force-majeure
Tours Of Romania LLC shall not be held liable in cases of "force majeure" circumstances, herewith described as events which we or our subcontractors cannot predict or avoid, such as: terrorist activity, strike, war or threat of war, riot, civil strife, natural or nuclear disaster, adverse weather conditions, fire etc.
7. Handling of complaints
Should our clients experience problems during their trips of Romania they must inform Tours Of Romania, the tour leader/ tour guide of the group or if there is no such person – the hotelier, carrier or the local agent. If you are not happy with their action in response we would appreciate a phone call to the head office of Tours Of Romania LLC. with full details of the case mentioned inside so that we can take proper measures in order to have this problem resolved immediately. Any complaints brought to our attention after the end of the tour could only be regarded but we regret in advance that no efforts could really be made at this later stage which would have made your holiday more enjoyable.
8. Texts and prices accuracy
We endeavour to present the information in our websites and brochures as accurate as possible but some errors may occur during the time of publishing or meant amendments afterwards. We kindly ask you to make sure that the information and price at the time of booking is correct, as well as the information published later on in your invoice and voucher(s).
9. Photos and Testimonials
Written feedback and images sent to the company by clients are also subject of the same conditions and can be used without special permission by their authors.
10. Travel insurance, health and immigration
Please note that no travel insurance is included in our packages and we suggest that at the time of booking all clients consider purchasing a policy of their choice. Clients are also fully responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. A valid passport must be carried by each person which should be valid another 6 months from the end date of the tour. Tours Of Romania LLC is not responsible if a client fails to ensure that they comply with these requirements.
11. Tipping Guidelines
While gratuities are a reflection of the satisfaction of the client and at clients' discretion, we would like to mention the tipping guidelines for driving tour-guides in Europe, which is between 13 and 15 Euro per person and day. It can be paid in any currency.
TOURS OF ROMANIA LLC
51 Uverturii Ave 060932
Bucharest 6, Romania
License: 15118382
Telephone: 00-40-722-576456 (24 hours)
Andrei Nicolau Miclea - Managing Partner